faq

We’ve gathered up some of the most commonly asked questions and placed them all in a little neat package below!

How Long Does Shipping Take?

Due to COVID-19 and unprecedented demand, we ship out all orders within 4 business days of receiving. For Australian orders, you can expect to have your products within 7 business days from the shipment date (usually sooner) and for International orders please allow up to 21 business days.

Can I Track My Order?

You sure can. All Australian orders are given a tracking number which you can track through Australia Post. International orders will vary based on your chosen postal method at checkout.

Why Are Your Products So Cheap?

Because we manage the entire process from formulation to manufacturing in our own Lab / Factory we can keep our costs extremely low. We then pass on those cost savings to you.

Many other Australian cosmetic companies simply can’t achieve this and rely on outsourcing.

Are Your Products Tested On Animals?

No! Only furry humans.

Do You Use Only Natural Ingredients?

Mostly. However, from time to time our formulations will call for some synthetic ingredients. Read more about our philosophies here.

Can I Return Or Exhange Items?

Sure! You will need to return them unopened though and postage is on you.

I Have An Idea For A Product. Can I Contact You About It?

You sure can! We want this to be YOUR brand. Head over to our contact page and let us know what you’d like to see in our future products. If it makes the cut you’ll even receive the final product for FREE!